Consumer Feedback

Compliments, comments and concerns:

Southern Health appreciates all feedback about the services we provide and the manner in which they are delivered.
Feedback is used to continually improve the quality of services provided. It is confidential and will not affect your care or the services provided for you. It will be treated with respect and dealt with in a timely, courteous manner.
If you have any concerns, please ask to speak to a staff  member directly involved with your care or the person in charge of your area.  In most cases, that is the appropriate way to resolve issues, including any language difficulties experienced.
Southern Health staff are committed to solving problems quickly and efficiently.

If you wish to provide feedback, please contact the Consumer Liaison Officer at your facility:

Feedback Form

Alternatively, you may wish to download and complete a Feedback form below or email your feedback directly to: feedback@southernhealth.org.au .

• Click here to submit online Feedback Form now

If you believe that your concerns have not been adequately addressed, you may contact:

The Health Services Commissioner
Level 30, 570 Bourke Street Melbourne VIC 3000
Telephone:
8601 5200 or Freecall: 1800 136 006

Privacy obligations:

Southern Health is required to collect and handle health information and to ensure the privacy of your health information in accordance with the Health Records Act. The Health Records Act and Freedom of Information Act give you an enforceable right of access to your health record. To access your health record, please write to:

The FOI Officer
Southern Health
Locked Bag 29
Clayton South VIC 3169

Southern Health is authorised to use your health information without obtaining specific consent:

• where use is necessary for the purposes of staff safely and effectively providing treatment for you
• for the purposes of funding, management, planning, monitoring, improvement or evaluation of health services provided the information required is anonymous
• for research provided the research project has been approved by our Ethics Committee, which operates in accordance with Commonwealth requirements as to medical or social research and evaluates each research project with a view to protecting the privacy of individuals
• where required to do so by law, eg. identifying patient details may be given to the Australian Red Cross Society for the purpose of tracing blood or blood products; there are statutory reporting requirements in respect of a child considered to be at risk; some infectious diseases have to be notified to the Department of Human Services

Southern Health can decline to give you access to the whole, or part of, your health record if we believe, on reasonable grounds, that to do so would pose a serious threat to the life or health of any person (including your own) and can decline to give you access to information about you given to us in confidence by another person, such as a friend or relative.

If you would like to discuss the collection, use and disclosure of your health information please contact Southern Health's Freedom of Information Officer on 03 9594 2123.

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